FAQ

Getting To BackHome

+ How do I get to BackHome?

Be it via train, bus or taxi, we’ve got handy guides to walk you through how to get here. Check out our Location page for more info.

+ How long is the distance or journey to BackHome from the airport?

Depending on your preferred mode of transport, it can take anywhere between 60 minutes (by express train and taxi) to 2 hours (by train and bus/taxi), depending on the time of day. We’ve outlined some tips on travel on our Location page.

Booking Information

+ How can I make a booking?

Just click HERE to make a booking and enjoy the BackHome experience.

+ What happens if I need to cancel or modify my booking?

If you made your booking directly with Hostelworld, HostelbookersAgoda or Ctrip, please inform them about your booking. Your booking deposits are usually kept with them.

If  you made your booking directly with us, simply inform us on the new dates of your stay at least 24 hours before your planned arrival. Your new booking dates will be subject to availability. Any modifications made less than 24 hours will be considered a cancellation.

+ Will I be charged for cancelling or modifying my booking?

If you cancel or modify your booking less than 24 hours in advance, you will be charged a penalty fee of one night’s stay.

If  you have booked your stay through a separate website like Hostelworld, Hostelbookers or Agoda, your booking deposits will usually be forfeited by the website. Please contact them directly for any clarification.

If you booked your stay directly on our website and have given us less than 24 hours notice, the payment made is non refundable.

Group Bookings

+ Can we make a reservation as a group?

Yes, to make a group reservation, please email operation@backhome.com.my

+ Do you have special terms or deals for group reservation?

Yes, we offer a package rate for group reservations. This is subject to the number of guests and number of nights. You will get the full details when you email us.

+ How many persons is considered a group reservation?

9 persons and above will be considered a group reservation.

+ Can I make the reservation online for a group?

Yes, but reservations made online will not be eligible for our special deals.

+ What is the cancellation policy for a group reservation?

For a group reservation, cancellation has to be made at least 7 days before your arrival date.

Luggage And Storage

+ Are there any lockers in the hostel?

Yes, complimentary individual lockers are provided in our rooms. However, you’re required to have your own padlock.

+ Can I leave my luggage at the hostel while I continue travelling?

From September 2012 onwards, we provide storage lockers for your bags while you travel. Until then, you will have to take your luggage with you.

Checking In

+ What are the check-in and check-out times?

Our check-out time is at 12pm noon, and our check-in time is at 3.00pm. Early arrivals may store their luggage with us, free of charge. You can also utilise our numerous facilities whilst waiting for the rooms.

+ How late can I check in at night?

Please note that there will be no manager on duty between 12am and 7am. If you’re arriving at BackHome between these times, please drop us a line at info@backhome.com.my, and we’ll try our best to assist you.

+ What do I need when I check in ?

You will need a valid passport to check in, or an I.C if you are Malaysian. Anyone without valid identification will not be allowed to check in.

Rates and (Non-)Discounts!

+ Besides the room rates, are there any hidden charges?

There are no hidden charges. However, we charge a RM10 deposit per person upon checking-in. This fee is to cover against any damage to the property that may be incurred. Your deposit will be refunded to you upon check-out.

+ Do long-term stays get a discount?

BackHome does not provide discounts; not even for long-term stays. Our rates reflect the healthy demand for rooms, so book yours quickly!

+ How come the rate of a room or bed is different from the last time I checked?

We price our beds according to demand and availability. If there are limited beds, our rates do go up slightly.

Kids, and Friends

+ Can we bring children?

We normally do not encourage children below the age of 12, because of safety and security concerns.

However, we do encourage families to travel together. If you book a whole dorm to yourselves, it should be fine. You will have to be responsible for your children’s safety, and that Backhome will not take responsibility for any mishaps or accidents that might occur.

If you plan to bring young children, we strongly recommend that you drop us an email for the necessary preparations to be made.

+ If I book a whole room or dorm, can I bring in extra guests to stay?

For safety and security reasons, we do not allow any additional guests to stay in a room with a specified capacity.

Other Amenities

+ Do you provide towels and blankets?

One blanket is provided free for every guest. Towels and extra blankets are available for rent at RM5.00 each.

+ Do you offer any airport transfer services?

For now, we do not offer any airport transfer services. We recommend for guests to use the airport taxi services instead as it is affordable.

+ What do you provide for breakfast?

Breakfast usually consists of toast, jam, cereal, oats and milk.

+ Do your dorms come with attached en suite toilets?

No. Currently, our dorms do not come with attached toilets.

Terms & Conditions

  • We reserve the right to turn away guests we deem unsuitable.
  • Booking fees with Hostelworld are non-refundable.
  • If you have any other questions other than the above, kindly call us at +603 2022 0788 or email us at info@backhome.com.my
KLIA Airport

Check flight schedules, contact details and current weather condition.

KLIA Express

The fastest way to get to the city center from KLIA and KLIA2.

KLIA Airport Coach

Reliable bus coach between KLIA and KL Sentral Station.

Star Shuttle Bus

Bus coach service that travels to and from KLIA or KLIA2 to and from Pudu Sentral (UTC).

SkyBus

Affordable and reliable bus line between KLIA2 and KL Sentral.

LRT Train Routes

Check ticket fares and routes for KL’s inner-city rail system. BackHome is a mere two minutes walk from Masjid Jamek station.

BackHome Google Map

Save a link in your mobile phone or tablet for easy reference!